Careers

Career Opportunities

If applying for a vacancy PLEASE DO NOT FILL OUT THE CONTACT FORM ON THIS WEBSITE.
Interested individuals must email résumés and all applicable information to the Human Resources Manager - This email address is being protected from spambots. You need JavaScript enabled to view it.
Supported file formats are:- Microsoft Word format (.doc, .docx), rich text format (.rtf), Adobe Acrobat (.pdf) and plain text. (.txt)  


Job Title:
CUSTOMER SERVICE ASSOCIATE III

JOB SUMMARY

  • This role will have as its focus all aspects of services provided to customers in the Front Store. The Employee will be required to provide exceptional internal and external customer service as per Company standards. Process sales quickly, accurately and efficiently, operate cash registers, generate sales, merchandise and safeguard Company assets.

Type of Job:
Permanent/Full Time

Location:
All SuperPharm Locations (Country Wide)

KEY RESPONSIBILITIES

  • Consistently demonstrates exemplary standards of customer support, ensuring the delivery of friendly, knowledgeable service which is of maximum satisfaction to customers.
  • Maintains a positive and professional demeanor at all times.
  • Provides assistance and advice about products and services to customers.
  • Answers customers’ questions concerning location, price, and use of merchandise.
  • Recommends, selects and explains use, operation and care of merchandise to customers.
  • Monitors stock levels and replenishes and merchandises all products in a timely manner and in keeping with Company guidelines for same.
  • Ensures accurate pricing of merchandise and completes price changes for all products within the store as required.
  • Sets up advertising/promotional displays and arranges merchandise on counters or shelves to promote sales.
  • Maintains and demonstrates an exceptional level of familiarity and knowledge about products and services offered by the Company, including but not limited to, all sales, discounts, promotions and advertisements.
  • Assists with the provision of efficient photo services to customers.
  • Demonstrates the use of, promotes and sells cosmetic products and related beauty products/accessories.
  • Checks inventory as required for damages and expiries, and communicates inventory needs to the relevant Company personnel, including but not limited to the Store Manager, Store Supervisor and the inventory team.
  • Counts inventory for audit purposes.
  • Counts and prepares cash float and counts and prepares money for deposit in a financial institution.
  • Ensures friendly and efficient check out services by receiving desired merchandise from customers; totaling bills; accepting payment; providing accurate change where required; packing products and handing them to customers.
  • Efficiently balances and reconciles cash drawers at end of shift.
  • Executes customer returns with Manager’s approval.
  • Maintains a clean store environment and assists with housekeeping as required.
  • Assists with the implementation of or improvement on initiatives associated with customer service.
  • Guides and assists other customer service staff in the execution of assigned tasks and/or in the resolution of any issues that may arise.
  • Participates in team feedback meetings and gives feedback to Management about various issues in the Store such as product performance..


POSITION REQUIREMENTS

  • Three (3) O’ level passes including Mathematics and English
  • Computer Literacy
  • Three (3) to five (5) years’ experience in a Retail/Customer Service environment.
  • Minimum of one (1) years’ experience in a Supervisory position.
  • Passion for customer service.
  • Expert knowledge of customer service principles and policies.
  • Sound knowledge of complaint resolution
  • Fundamental knowledge of and experience working in a fast paced retail environment.
  • Basic knowledge of inventory management processes.
  • Resilient, with ability to maintain a positive attitude in challenging situations.
  • Adaptable/Flexible
  • Ability to work alone or as a part of a team
  • Ability to speak effectively with customers.
  • Excellent time management skills.
  • Excellent communication skills.e
  • Strong team building and leadership skills.
  • Proven ability to meet performance objectives.
  • Mature, responsible and organized approach to work..

Job Title:
CUSTOMER SERVICE ASSOCIATE II

JOB SUMMARY

  • This role will have as its focus either beauty or photo. The Employee will be required to provide exceptional internal and external customer service as per Company standards. To process sales quickly, accurately and efficiently, operating cash registers, generating sales, merchandising and safeguarding Company assets.

Type of Job:
Permanent/Full Time

Location:
All SuperPharm Locations (Country Wide)

KEY RESPONSIBILITIES

  • Provides exceptional, friendly, knowledgeable service to all customers.
  • Maintains a clean store environment and assists with housekeeping as required
  • Monitors stock levels and replenishes and merchandises all products in a timely manner and in keeping with Company guidelines for same.
  • Provides assistance and advice about products and services to customers.
  • Answers customers’ questions concerning location, price, and use of merchandise.
  • Recommends, selects and explains the use, operation and care of merchandise to customers.
  • Resolves customer queries and complaints.
  • Ensures accurate pricing of merchandise and completes price changes for all products within the store as required.
  • Sets up advertising/promotional displays and arranges merchandise on counters or shelves to promote sales.
  • Maintains an awareness and knowledge of all sales, discounts, promotions and advertisements of the Company.
  • Checks inventory daily for damages and expiries and counts inventory for audit purposes.
  • Ensures friendly and efficient check out services by receiving desired merchandise from customers; totaling bills; accepting payment; providing accurate change where required; packing products and handing them to customers.
  • Balances and reconciles cash drawer at end of shift.
  • Does customer returns with Manager’s approval.
  • Provides efficient photo services to customers
  • Demonstrates the use of, promotes and sells cosmetic products and related beauty products/accessories.
  • Assists with inventory management as needed, including but not limited to providing assistance in the receiving process; execution of transfers; maintenance of records and related paperwork and stock counts.


POSITION REQUIREMENTS

  • Three (3) O’ level passes including Mathematics and English
  • Computer Literacy
  • 2 years previous retail or customer service experience.
  • Interest in and passion for customer service
  • Interest in Photography or Interest in Beauty Culture.
  • Fundamental knowledge of and experience working in a fast paced retail environment.
  • Basic knowledge of inventory management principles and procedures.
  • Resilient, with ability to maintain a positive attitude in challenging situations.
  • Adaptable/Flexible.
  • Ability to work alone or as a part of a team.
  • Ability to speak effectively with customers.

Job Title:
BEAUTY ADVISOR

JOB SUMMARY

  • The incumbent will be responsible for providing exceptional customer service and advising on and demonstrating the correct use of cosmetics.

Type of Job:
Permanent/Full Time

KEY RESPONSIBILITIES

  • Maintains a friendly disposition and provides delightful customer service daily.
  • Proactively listens and engages customers to identify their needs, offer assistance and make them aware of options in terms of appropriate products and services.
  • Advises customers on the selection, prices of goods available, use and care of merchandise and specialized products, and escorts them to the location of the goods.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Provides expert advice on, promotes and sells cosmetic products, hair care products and related beauty equipment.
  • Skillfully demonstrates and applies beauty products and cosmetics.
  • Instructs customers about make-up application, carries out skin-analysis and gives advice about skin, hair and body care.
  • Offers personalized advice, tips, hints, mini-makeovers and product consultations for customers.
  • Uses testers and samples to demonstrate product application and leverage items from beauty promotional programs.
  • Ensures testers are stocked and maintained in compliance with hygiene standards.
  • Advises customers on the latest in-store promotions.
  • Cleans and merchandises shelves (including shelf tags, price tags etc.) counters and glass cases.
  • Stacks and displays items for sale as per the Company’s standards.
  • Receives payments by cash, cheque, debit or credit card for goods and provides accurate change to customers.
  • Attends and participates in meetings, seminars and other knowledge and business driving opportunities as required, and educates the Store team on new beauty updates, information and learnings gained from training..
  • Keeps abreast of new product and brand launches as well as overall industry trends.
  • Maintains a professional appearance and image at all times, in keeping with Company guidelines.


POSITION REQUIREMENTS

  • Three (3) O’ level passes including Mathematics..
  • Professional certification in Cosmetology and/or Aesthetics.
  • One (1) years’ experience working in a similar role would be considered an asset.
  • Passion and enthusiasm for beauty and customer service.
  • Excellent interpersonal skills.
  • Strong creative ability.

Job Title:
JUNIOR CATEGORY MANAGER

JOB SUMMARY

  • The incumbent is responsible for managing revenue and overall profits and losses (P&L) for assigned categories. He/She develops the customer centric strategic plan for each category. He/She manages ongoing business through insight-led decision making, assortment optimization, category marketing, visual merchandising, and vendor management to optimize return on invested capital.

Type of Job:
Permanent/Full Time

Location:
Aranguez/El Socorro

KEY RESPONSIBILITIES

  • Sourcing new items and developing existing brands while ensuring that product mix is competitive and maximizing profits.
  • Developing and building relationships with new and existing vendors and suppliers, including managing day-to-day category vendor relations and growth opportunities.
  • Participating in the negotiation of terms and buying contracts to obtain the most advantageous pricing, maximize business profits and deliver best value to customers.
  • Executing plans for pharmaceutical shortages and drug recalls.
  • Developing and managing specific projects/assignments to avoid stock outs and, in the occurrence of such, locating alternative vendors from which products can be sourced.
  • Assisting with the development and implementation of category business plans to support profitable and sustained growth through optimal product selection, pricing, merchandising and promotions.
  • Developing and maintaining comprehensive analysis of assigned categories as appropriate and applying insights gained from same in planning activities.
  • Managing stock levels according to sales trends to ensure effective SKU control and proper inventory levels at all locations.
  • Creating and maintaining sales and promotional plans for key assigned categories to support outstanding store execution.
  • Collaborating with the Planogram Analyst on all planograms and planogram category strategies, utilizing sound analytics, and working with relevant personnel to ensure effective execution of same at Store Level.

  • POSITION REQUIREMENTS

    • Undergraduate Degree in Pharmacy from an accredited School of Pharmacy and a current pharmacy practicing certificate from the Pharmacy Board of Trinidad and Tobago.
    • Minimum two (2) years’ work experience in procurement and/or purchasing role, merchandising, vendor relations and marketing in retail business.
    • Knowledge of customer centric retailing principles and the analytics of customer purchase behavior, retail business financial concepts.
    • In-depth knowledge of the fundamental principles of the procurement and supply chain process.
    • Proven ability to lead and manage a team of direct reports.
    • Strong quantitative and analytical skills.
    • Computer literate and intermediate to advanced proficiency in the use of Microsoft Office, including but not limited to Excel; Word and PowerPoint
    • Candidate must have a valid driver’s license and possess a vehicle in good working condition that he/she is willing to use in the execution of job responsibilities.
    • Ability to travel overseas from time to time for the purpose of attending trade shows.

    Job Title:
    BAKER - ARIMA

    Type of Job:
    Permanent/Full Time

    KEY RESPONSIBILITIES

    • Maintains a clean back room environment, storage area and preparation area, and assists with housekeeping, including but not limited to washing, sanitizing and drying all utensils; maintaining overall cleanliness of ovens, proffer and other equipment and machinery.
    • Assumes responsibility for the handling and baking of goods that meet Company quality standards, in accordance with the baking schedule of the day.
    • Prepares, and packages where necessary, all menu items such as sandwiches, soups, salads, baked goods and rotisserie items, to order following standard recipes and procedures and within specified time limits.
    • Handles, prepares and cooks fresh and frozen meat.
    • Operates machinery as required in the preparation of goods including: • Setting oven temperatures and placing items into the oven for baking. • Setting time and speed controls for mixing machines, blending machines and/or steam kettles so that ingredients will be mixed or cooked according to instructions. • Operating slicing machine.
    • Checks the quality of raw materials to ensure that standards and specifications are met.
    • Checks equipment to ensure that health and safety regulations are met and performs maintenance and/or cleaning as required.
    • Liaises with Store Management as required on key operational issues, including but not limited to baking schedules for products, customer comments, complaints, overall product quality and maintenance requirements for equipment and machinery.
    • Checks inventory daily for damages and expiries and counts inventory as required for audit purposes.
    • Enforces safety, health and security policies and procedures, ensuring that food safety standards are met.


    POSITION REQUIREMENTS

    • Five (5) O’ Level passes including Mathematics and English.
    • Experience working in a Food and Beverage industry and/or retail environment would be considered an asset.
    • Trinidad and Tobago Food Badge
    • Strong knowledge of safe operation of bakery production machinery and equipment, material handling and storage.
    • Customer-service orientation.
    • Good communication skills.
    • Ability to provide outstanding service.
    • Adaptable/Flexible.
    • Ability to work under tight time constraints.


    Job Title:
    STORE MANAGER - MARAVAL

    JOB SUMMARY

    • The role requires the incumbent to manage the profitable growth and optimization of resources necessary to support a group of assigned categories.

    Type of Job:
    Permanent/Full Time

    KEY RESPONSIBILITIES

    • Ensuring the continual, smooth and efficient day-to-day operations of assigned store, consistent with legal and regulatory requirements, and the Company’s policies, procedures and standards.
    • Analyzing sales figures and interpreting trends to facilitate planning.
    • Implementing Company policies and procedures in respect of cash management, store security and inventory shrink control
    • Supporting the team towards achieving performance and financial objectives, and continuously striving to improve the Store’s commercial performance and maximize profitability.
    • Managing the flow of inventory to ensure product availability and ensuring proper planogram execution, as per the guidelines of the Category Management team.
    • Driving a culture of performance, consistent with the Company’s strategy, including encouraging exceptional customer service to both internal and external customers.
    • Assuming responsibility for staff related issues, including but not limited to: interviewing potential staff members; effective rostering; conducting appraisals and performance reviews; dealing with disciplinary issues and providing/coordinating training and developmental activities.
    • Ensuring a contributory and cooperative relationship with other Stores, CSU, the Warehouse and suppliers./li>


    POSITION REQUIREMENTS

    • Undergraduate Degree or professional certification in Business Management or a related field of study.
    • Three (3) to five (5) years’ experience working in a retail environment with at least two (2) years’ supervisory level experience.
    • In-depth knowledge of the fundamental principles of the procurement and supply chain process.
    • Proven ability to lead and manage a team of direct reports.
    • Excellent interpersonal skills.
    • Excellent communication skills (verbal and written).
    • Excellent negotiation skills.
    • Strong quantitative and analytical skills.
    • Resilient, with ability to maintain a positive attitude in challenging situations
    • Adaptable/Flexible
    • Ability to work alone or as a part of a team
    • Computer literate and intermediate to advanced proficiency in the use of Microsoft Office.

    Job Title:
    PHARMACY TECHNICIAN 

    Type of Job:
    Permanent/Full Time

    MAJOR RESPONSIBILITIES

    • Provides exceptional, friendly, knowledgeable service to all customers.
    • Receives written prescriptions or telephoned refill requests, and verifies that the information is complete and accurate before processing.
    • Assists the Pharmacist with the processing and dispensing of medication in a professional and ethical manner.
    • Assesses the customers’ needs and refers the customers to the Pharmacist as required where further advice on medications, treatments or medical conditions is needed..
    • Stores all relevant forms in an efficient manner after prescriptions are dispensed, including, but not limited to, CDAP forms; 3rd Party Insurance forms; Narcotic/Controlled/Antibiotic/Regular prescriptions.
    • Executes point of sale transactions in an accurate and efficient manner.

    REQUIREMENTS

    • Five (5) O’ level passes including Mathematics, English and/or Chemistry/Biology
    • Computer Literacy
    • Certification as a Pharmacy Technician.
    • 2 years previous retail Pharmacy and/or customer service experience.

    Job Title:
    PHARMACIST 

    Type of Job:
    Permanent/Full Time

    RESPONSIBILITIES

    • Provides exceptional customer service to SuperPharm’s customers.
    • Provides primary health care advice and support, and educates customers on health promotion, disease prevention and the proper use of medicines.
    • Supervises Dispensary staff.
    • Prepares and/ or overseas the preparation and dispensing of prescription medications to patients or medical practitioners; makes decisions regarding generic substitution of prescribed pharmaceuticals.
    • Counsels patients and/or medical practitioners on drug indications/ contraindications, dosage, drug interactions, and side effects; provides other drug and pharmaceutical information as appropriate.
    • Provides guidance and training to pharmacy interns and pharmacy technicians during course of work and motors performance.
    • Establishes and maintains methods and manner of storage and record keeping systems to provide for safekeeping of pharmaceuticals.
    • Follows established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/ or infection control standards.
    • Performs miscellaneous job-related duties as assigned.
    • Assists in the merchandising, (including shelf tags, price tags) stacking and displaying items for sale as per SPL standards.


    REQUIREMENTS

    • Bachelor of Pharmacy and / or Diploma in Pharmacy
    • Registration with the Pharmacy Board of Trinidad & Tobago.
    • Computer Literacy
    • Customer Service Orientation
    • Excellent Interpersonal Skills

    Job Title:
    CUSTOMER SERVICE ASSOCIATE

    Type of Job:
    Permanent/Full Time

    KEY RESPONSIBILITIES

    • Maintains a clean store environment and assists with housekeeping.
    • Ensures that goods, packaging and bakery items are promptly off-loaded and stored neatly in appropriate areas including chillers, freezers, refrigerators, shelves and store room.
    • Monitors stock levels and restocks refrigerators, chillers, freezers, shelves and displays as required.
    • Provides assistance and informs customers about products and services.
    • Answers customers questions concerning location and price of products.
    • Communicates customer requests to management and places special orders or calls other stores to find desired items.
    • Communicates with Store Management regarding customer comments, complaints, and overall product quality.
    • Tags prices on merchandise and completes price changes for all products within the store.
    • Sets up advertising and promotional displays or arranges merchandise on counters or shelves to promote sales.
    • Answers phone and assists customers with queries as required.
    • Maintains an awareness and knowledge of all sales, discounts, promotions, advertisements of the Company.
    • Checks inventory daily for damages and expiries and counts inventory for audit purposes.
    • Communicates with Store Management on all maintenance requirements for equipment and machinery.
    • Provides fast, friendly and accurate check-out services for all customers using computerized cash register systems.
    • Ensures that products are packed and handed to customers at check out.
    • Maintains orderly appearance of register area.
    • Balances and reconciles cash draw at the end of the shift.

    POSITION REQUIREMENTS

    • Three (3) O’ Level passes including Mathematics and English.
    • Two (2) years’ experience working in a Food and Beverage Industry; retail environment or customer service.
    • Trinidad and Tobago Food Badge
    • Interest in and passion for customer service.
    • Good communication skills
    • Ability to provide outstanding service.
    • Adaptable/Flexible.
    • Positive attitude.
    • Ability to work under tight time constraints.

    Job Title:
    DRIVER / WAREHOUSE ATTENDANT

    Type of Job:
    Permanent/Full Time

    Location:
    Aranguez/El Socorro

    KEY RESPONSIBILITIES

    • Driving vehicles for the purpose of delivering goods to various Company locations, including Stores and CSU.
    • Loading and unloading delivery trucks for the purpose of receiving stock and/or filling orders for transfer.
    • Operating warehouse equipment (e.g. forklift, hand trucks, pallet jacks, etc.), for the purpose of moving large and heavy items safely and effectively.
    • Picking, packing and dispatching completed orders to various Company locations.
    • Receiving goods, and sorting and allocating same, as per Warehouse layout.
    • Verifying receiving documentation including purchase orders and vendor invoices.
    • Informing Supervisor of discrepancies in stock, goods delivered by vendor, or goods transferred to other locations.
    • Maintaining the general integrity of stock kept at the Warehouse, or transferred to/from other locations.
    • Participating in physical inventory checks for the purpose of verifying stock and identifying losses.
    • Performing other duties as required for the efficient operation of the business.

    POSITION REQUIREMENTS

    • Minimum of three (3) Ordinary Level passes, inclusive of Mathematics.
    • Previous experience in a Warehousing environment would be considered an asset.
    • Candidate must have valid Heavy-T Driver’s permit

    Job Title:
    INVENTORY CLERK

    JOB SUMMARY

    • The role requires the incumbent to ensure compliance with all Company inventory policies and procedures, including, the receipt of all merchandise; organizing and maintaining assigned stockrooms and providing exceptional internal and external customer service.

    Type of Job:
    Permanent/Full Time

    Location:
    Diego Martin/Westmoorings/Price Plaza

    KEY RESPONSIBILITIES

    • Processing CSU to Store and Store to Store transfers, and assisting in the rectification of discrepancies in a timely manner.
    • Processing direct Store deliveries (Van Sales) in a timely manner, including the accurate receipt and posting of invoices and preparation for Accounts Payables.
    • Ensuring price and unit integrity of merchandise upon delivery.
    • Dispatching merchandise to sales floor within 24 hours of receipt.
    • Assisting in the management of damages, expiries and shrinkage.
    • Assisting in the maintenance of accurate inventory records.
    • Assisting with inventory counts, including but not limited to preparation, counting, data entry and recounts
    • Processing transfers to/from dispensary stock..
    • Maintaining the stockroom and receiving area in a neat and organized manner to ensure easy and safe access to merchandise.
    • Processing outbound inventory shipments, including defective or damaged merchandise to vendors.
    • Ensuring that goods return orders are processed and credit notes are received from vendors and attached to goods return orders before dispatch to Finance Department for all returns to Vendors..
    • Assisting with vendor management by providing delivery service reports, vendor fulfillment reports and any other relevant data.
    • Assisting on the sales floor and restocking of retail shelves as needed.

    • POSITION REQUIREMENTS

      • Five (5) O level passes, including Mathematics and English.
      • One (1) year’s relevant experience in a similar position.
      • General knowledge of the principles of inventory and warehousing.
      • Strong communication and interpersonal skills
      • Service-oriented
      • Computer literate and intermediate to advanced proficiency in the use of Microsoft Office.

      If applying for a vacancy PLEASE DO NOT FILL OUT THE CONTACT FORM ON THIS WEBSITE.
      Interested individuals must email résumés and all applicable information to the Human Resources Manager - This email address is being protected from spambots. You need JavaScript enabled to view it.
      Supported file formats are:- Microsoft Word format (.doc, .docx), rich text format (.rtf), Adobe Acrobat (.pdf) and plain text. (.txt)