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Type of Job:
Permanent/Full Time

KEY RESPONSIBILITIES

  • Maintains a clean store environment and assists with housekeeping.
  • Ensures that goods, packaging and bakery items are promptly off-loaded and stored neatly in appropriate areas including chillers, freezers, refrigerators, shelves and store room.
  • Monitors stock levels and restocks refrigerators, chillers, freezers, shelves and displays as required.
  • Provides assistance and informs customers about products and services.
  • Answers customers questions concerning location and price of products.
  • Communicates customer requests to management and places special orders or calls other stores to find desired items.
  • Communicates with Store Management regarding customer comments, complaints, and overall product quality.
  • Tags prices on merchandise and completes price changes for all products within the store.
  • Sets up advertising and promotional displays or arranges merchandise on counters or shelves to promote sales.
  • Answers phone and assists customers with queries as required.
  • Maintains an awareness and knowledge of all sales, discounts, promotions, advertisements of the Company.
  • Checks inventory daily for damages and expiries and counts inventory for audit purposes.
  • Communicates with Store Management on all maintenance requirements for equipment and machinery.
  • Provides fast, friendly and accurate check-out services for all customers using computerized cash register systems.
  • Ensures that products are packed and handed to customers at check out.
  • Maintains orderly appearance of register area.
  • Balances and reconciles cash draw at the end of the shift.

POSITION REQUIREMENTS

  • Three (3) O’ Level passes including Mathematics and English.
  • Two (2) years’ experience working in a Food and Beverage Industry; retail environment or customer service.
  • Trinidad and Tobago Food Badge
  • Interest in and passion for customer service.
  • Good communication skills
  • Ability to provide outstanding service.
  • Adaptable/Flexible.
  • Positive attitude.
  • Ability to work under tight time constraints.

JOB SUMMARY

  • This role will have as its focus either beauty or photo. The Employee will be required to provide exceptional internal and external customer service as per Company standards. To process sales quickly, accurately and efficiently, operating cash registers, generating sales, merchandising and safeguarding Company assets.

Type of Job:
Permanent/Full Time

Location:
All SuperPharm Locations (Country Wide)

KEY RESPONSIBILITIES

  • Provides exceptional, friendly, knowledgeable service to all customers.
  • Maintains a clean store environment and assists with housekeeping as required
  • Monitors stock levels and replenishes and merchandises all products in a timely manner and in keeping with Company guidelines for same.
  • Provides assistance and advice about products and services to customers.
  • Answers customers’ questions concerning location, price, and use of merchandise.
  • Recommends, selects and explains the use, operation and care of merchandise to customers.
  • Resolves customer queries and complaints.
  • Ensures accurate pricing of merchandise and completes price changes for all products within the store as required.
  • Sets up advertising/promotional displays and arranges merchandise on counters or shelves to promote sales.
  • Maintains an awareness and knowledge of all sales, discounts, promotions and advertisements of the Company.
  • Checks inventory daily for damages and expiries and counts inventory for audit purposes.
  • Ensures friendly and efficient check out services by receiving desired merchandise from customers; totaling bills; accepting payment; providing accurate change where required; packing products and handing them to customers.
  • Balances and reconciles cash drawer at end of shift.
  • Does customer returns with Manager’s approval.
  • Provides efficient photo services to customers
  • Demonstrates the use of, promotes and sells cosmetic products and related beauty products/accessories.
  • Assists with inventory management as needed, including but not limited to providing assistance in the receiving process; execution of transfers; maintenance of records and related paperwork and stock counts.


POSITION REQUIREMENTS

  • Three (3) O’ level passes including Mathematics and English
  • Computer Literacy
  • 2 years previous retail or customer service experience.
  • Interest in and passion for customer service
  • Interest in Photography or Interest in Beauty Culture.
  • Fundamental knowledge of and experience working in a fast paced retail environment.
  • Basic knowledge of inventory management principles and procedures.
  • Resilient, with ability to maintain a positive attitude in challenging situations.
  • Adaptable/Flexible.
  • Ability to work alone or as a part of a team.
  • Ability to speak effectively with customers.

JOB SUMMARY

  • The Store Manager is responsible for the day-to-day management of the retail store, consistent with all legal and regulatory requirements and in accordance with overall Company policies, procedures and standards. He/she must maintain a contributory and cooperative relationship with other SuperPharm stores, the Central Support Unit, the Warehouse and Suppliers. He/She must develop and maintain staff of the highest caliber and integrity. The incumbent is required to build strong customer relations with external and internal customers and build external base.

Type of Job:
Permanent/Full Time

Location:
(Chaguanas)

KEY RESPONSIBILITIES

  • Leads and supervises the operations of the retail store and staff, opening/closing/rosters/changing shifts and task delegation of staff.
  • Implements and manages the Company’s policies and procedures in respect of cash management, store security and inventory shrink/damages/expiries control.
  • Manages and supervises the inventory process including receiving, stocking, pricing, returning and transferring of merchandise.
  • Leads and participates in Store’s quarterly stock counts, investigating variances and ensuring areas of improvement are addressed successfully.
  • Manages the flow of inventory to ensure product availability and inventory management standards including proper housekeeping of all inventory and inventory related areas
  • Performs and supervises merchandising by planning and ensuring the implementation, sets, resets and revisions.
  • Facilitates the execution of all store specific promotional and marketing programs as directed.
  • Manages and analyzes financial and performance data for the retail store and maintain budget controls. Build, adapt and follow-through on an effective business plan that achieves and exceeds quarterly sales targets.
  • Leads and supports the team towards the achievement of monthly, quarterly and annual sales, and profitability and other financial and non-financial targets.
  • Revaluates and adapts with changing market conditions. Prioritizes and stays focused on end goals in order to maximize productivity efforts.
  • Uses a wide variety of communication methods, selling skills and promotional tools to appropriately influence and impact results.
  • Uses all analytical resources and tools available to identify opportunities and challenges and build plan of action.
  • Continuously looks for and recommends to Senior Management more efficient ways of managing store operations, improvements in assortment and improvements in creating and maintaining consistently the highest standards of customer service.
  • Responsible and accountable for all customer relations. Listens, communicates and shares information to develop trust that ultimately results in customer commitment.
  • Uses all available information to understand customers’ needs and to identify opportunities.
  • Resolves customer complaints and helps respond to customers’ special needs.
  • Monitors and analyzes the customer service provided by staff and offer feedback, coaching and training.
  • Shares customer service best practices with all staff to deliver a distinctive and delightful customer experience.
  • Identifies opportunities for improvement and recommends and implements these changes for operational and customer service improvement.
  • Recruits and hires for the retail store. Implements 30 day training plan and monitors performance continuously.
  • Conducts mid-year and annual performance appraisals and creates, implements and monitors performance improvement plans for all employees.
  • Motivates, trains, coaches, counsels, mentors and disciplines staff consistent with Company standards and policies.
  • Hosts various staff meetings regularly and as required, e.g. pre-shift meetings and general staff meetings.
  • Performs any other duties as assigned to assist in meeting the Company’s objectives.


POSITION REQUIREMENTS

  • Bachelor’s degree in Management field.
  • 3 years’ relevant work experience in a retail environment.
  • At least 1 year experience using inventory management systems including ordering, receiving and analysis of shrink.
  • Intermediate level in Microsoft Word, Excel and Power Point.

  • Skills and training considered as assets for the job

    • Experience in the retail industry with a proven track record of accomplishments.
    • Ability to continuously move around all areas of the store on a daily basis, as well as ability to lift 20lbs.
    • Ability to work flexible hours including extended days, nights, weekends and public holidays.
    • Ability to inspire and motivate your team to ensure high performance, as well as, fast service and friendly store.

JOB SUMMARY

  • The role requires the incumbent, under the direction of the Store Manager, to be responsible for the day-to-day management of the retail store operations.

Type of Job:
Permanent/Full Time

Location:
SuperPharm (Chaguanas )

KEY RESPONSIBILITIES

  • Under the direction of the Store Manager oversees the operations of the retail store,opening/closing/rosters/changing shifts.
  • Supervises retail staff, among which includes persons on the shop floor and inventory.
  • Implements and executes the Company’s policies and procedures in respect of cash management, store security and inventory shrink/damages/expiries control.
  • Supervises and executes the inventory process including receiving, stocking, pricing, returning and transferring of merchandise.
  • Participates in Store’s quarterly stock counts, investigating and analyzing variances and ensuring areas of improvement are addressed successfully.
  • Upkeeps inventory management standards including proper housekeeping of all inventory and inventory related areas. Ensures products are clean and ready to be displayed.
  • Performs and supervises replenishment and merchandising according to planograms, ensuring the implementation, sets, resets and revisions.
  • Maintains health and safety measures and store’s cleanliness.
  • Ensures pricing is correct and price tags are always accurate and visible to customers.
  • Works on store displays and executes all store specific promotional and marketing programs as directed.
  • Under direction of Store Manager works with the store team towards the achievement of monthly, quarterly and annual sales, and profitability and other financial and non-financial targets
  • Greets customers and offer assistance with products and services.
  • Resolves customer complaints and helps respond to customers’ special needs
  • Monitors and analyzes the customer service provided by staff and offer feedback, coaching and training.
  • Identifies opportunities for improvement and recommends and implements these changes for operational and customer service improvement.


POSITION REQUIREMENTS

  • Undergraduate Degree or professional certification in Business Management or a related field of study.
  • Two (2) years’ relevant work experience in a retail environment.
  • At least one (1) year experience using inventory management systems.
  • Intermediate level in Microsoft Word, Excel and Power Point.