Bakery

If applying for a vacancy PLEASE DO NOT FILL OUT THE CONTACT FORM ON THIS WEBSITE.
Interested individuals must email résumés and all applicable information to the Human Resources Manager - This email address is being protected from spambots. You need JavaScript enabled to view it.
Supported file formats are:- Microsoft Word format (.doc, .docx), rich text format (.rtf), Adobe Acrobat (.pdf) and plain text. (.txt)  

Type of Job:
Permanent/Full Time

KEY RESPONSIBILITIES

  • Maintains a clean back room environment, storage area and preparation area, and assists with housekeeping, including but not limited to washing, sanitizing and drying all utensils; maintaining overall cleanliness of ovens, proffer and other equipment and machinery.
  • Assumes responsibility for the handling and baking of goods that meet Company quality standards, in accordance with the baking schedule of the day.
  • Prepares, and packages where necessary, all menu items such as sandwiches, soups, salads, baked goods and rotisserie items, to order following standard recipes and procedures and within specified time limits.
  • Handles, prepares and cooks fresh and frozen meat.
  • Operates machinery as required in the preparation of goods including: • Setting oven temperatures and placing items into the oven for baking. • Setting time and speed controls for mixing machines, blending machines and/or steam kettles so that ingredients will be mixed or cooked according to instructions. • Operating slicing machine.
  • Checks the quality of raw materials to ensure that standards and specifications are met.
  • Checks equipment to ensure that health and safety regulations are met and performs maintenance and/or cleaning as required.
  • Liaises with Store Management as required on key operational issues, including but not limited to baking schedules for products, customer comments, complaints, overall product quality and maintenance requirements for equipment and machinery.
  • Checks inventory daily for damages and expiries and counts inventory as required for audit purposes.
  • Enforces safety, health and security policies and procedures, ensuring that food safety standards are met.


POSITION REQUIREMENTS

  • Five (5) O’ Level passes including Mathematics and English.
  • Experience working in a Food and Beverage industry and/or retail environment would be considered an asset.
  • Trinidad and Tobago Food Badge
  • Strong knowledge of safe operation of bakery production machinery and equipment, material handling and storage.
  • Customer-service orientation.
  • Good communication skills.
  • Ability to provide outstanding service.
  • Adaptable/Flexible.
  • Ability to work under tight time constraints.

JOB SUMMARY

  • This role will have as its focus all aspects of services provided to customers. The Employee will be required to provide exceptional internal and external customer service as per Company standards. The incumbent will be required to lead and assist in the following areas, including but not limited to, cashing, merchandising, baking, and inventory management. He/She must ensure compliance with all Company policies and procedures including health, safety and quality control policies. He/She is expected to perform other duties that support the effective and efficient operations of the retail store.

Type of Job:
Permanent/Full Time

Location:
All SuperPharm Locations (Country Wide)

KEY RESPONSIBILITIES

  • Consistently demonstrate exemplary standards of customer support, ensuring the delivery of friendly, knowledgeable service which is of maximum satisfaction to customers.
  • Assist with the operations of the retail store, opening/closing/rosters/changing shifts.
  • Guide and assist other staff which may include customer service associates, bakery and receiving staff in the execution of assigned tasks and/or in the resolution of any issues that may arise.
  • Maintain a positive and professional demeanor at all times.
  • Monitor stock levels and participate in and supervise replenishment and merchandising in a timely manner according to planograms, ensuring the implementation, set, resets and revisions.
  • Ensure accurate pricing of merchandise and complete price changes for all products within the store as required.
  • Work on store displays and execute all store specific promotional and marketing programs as directed.
  • Maintain and demonstrate an exceptional level of familiarity and knowledge about products and services offered by the Company, including but not limited to, all sales, discounts, promotions and advertisements.
  • Check inventory as required for damages and expiries, and communicate inventory needs to the relevant Company personnel, including but not limited to the Store Manager, Shift Lead and the inventory assigned person.
  • Perform Inventory duties, including but not limited to, receiving, posting and invoicing.
  • Participate in store’s quarterly stock counts and cycle counts of inventory for audit purposes.
  • Assist and ensure bakery department maximizes production, product freshness, quality, turnover and availability of products for maximum sales.
  • Ensure quality protection, accuracy and product rotation of bakery items.
  • Count and prepare cash float and count and prepare money for deposit in a financial institution.
  • Perform cashing duties and efficiently balance and reconcile cash drawers at end of shift.
  • Execute customer returns with Manager’s approval.
  • Maintain health and safety measures and store’s cleanliness and assist with housekeeping as required.
  • Enforce safety, health and security policies and procedures, ensuring food safety standards are met.
  • Assist with the implementation of or improvement on initiatives associated with customer service and operational efficiency.


POSITION REQUIREMENTS

  • Formal qualification in Hospitality field.
  • Minimum of three (3) years’ experience in a retail/customer service environment.
  • Intermediate level in Microsoft Word, Excel and Power Point.
  • Trinidad and Tobago Food Badge is required.
  • Police Certificate of Character is required.
  • Passion for and knowledge of customer service principles and policies.
  • Sound knowledge of complaint resolution.
  • Fundamental knowledge of and experience working in a fast paced retail environment.
  • Basic knowledge of inventory management processes.

If applying for a vacancy PLEASE DO NOT FILL OUT THE CONTACT FORM ON THIS WEBSITE.
Interested individuals must email résumés and all applicable information to the Human Resources Manager - This email address is being protected from spambots. You need JavaScript enabled to view it.
Supported file formats are:- Microsoft Word format (.doc, .docx), rich text format (.rtf), Adobe Acrobat (.pdf) and plain text. (.txt)